Wedding & Prom Car Hire
TERMS & CONDITIONS OF HIRE
By booking a wedding car from Ashford Chauffeurs, you are accepting these terms and conditions of hire and agree to be bound by them.
For the purposes of these Terms & Conditions, customers are referred to as 'the hirer' and Ashford Chauffeurs is referred to as 'the company'.
If you have any questions about any of our Terms & Conditions, please email us and we will answer them.
Quotes are solely based on the information that the hirer gives and is valid for 30 days. If after 30 days the hirer has not booked the vehicle, the quote will be deleted from the system.
The company is very happy to arrange a private appointment for the vehicle to be viewed. The vehicle resides at the chauffeur's private address and as such, the hirer agrees and confirms that the company or chauffeur will not be held liable for any damage, accident or other experience to the hirer or any member of their party. When attending a pre-arranged viewing appointment, the hirer and any member of their party do so, entirely at their own risk.
The company will provisionally hold the car for up to 3 days for the hirer to confirm and pay the required deposit. Should the company not receive the hirer's confirmation and deposit within this time frame, the vehicle will be released for others to book.
WEDDING – A non-refundable £85 deposit per wedding car is required to reserve each vehicle.
PROM – A non-refundable £65 deposit per prom car is required to reserve each vehicle.
Once funds have cleared, the company will send a confirmation of the hirer's booking and remove the availability of the car for the booked day.
No car hire service will be provided until cleared funds have reached the company's account.
If a wedding car booking is made within 42 days (6 weeks) of the hire date, full payment is required to secure the booking.
If a prom car booking is made within 14 days (2 weeks) of the hire date, full payment is required to secure the booking.
The company will confirm the hirer's booking by email. It is the hirer's responsibility to ensure that all the information is correct on the client booking confirmation and to inform the company immediately of any errors/amendments to the booking. All requests should be made at the time of booking.
WEDDING – balances are to be paid no less than 42 days (6 weeks) prior to the hire date.
PROM – balances are to be paid no less than 14 days (2 weeks) prior to the hire date.
If full payment of the balance is not received with no explanation, bookings will be deemed cancelled by the hirer and any monies already paid will be forfeited.
Payments of deposits and balances can be paid via bank transfer or credit/debit card. The company does not accept cash or cheques. Should the hirer wish to pay using a credit or debit card, the car service cannot commence until the funds have cleared into the company's account, which can take up to 5 working days.
The company understands that things happen and weddings can be postponed to a later date. If the hirer has to change the already confirmed booking, the company will transfer the booking to the new date, subject to availability. However, if the new date is unavailable, the booking will be deemed as cancelled by the hirer and therefore will forfeit all monies already paid.
CANCELLATION BY THE HIRER
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the hirer entering into contract by booking the company’s car hire services online, by phone, at a wedding fair or any other venue has the right to cancel the contract at any time up to 14 calendar days from the date of booking. However, if the service is to be provided within 14 days of booking, the right to cancel will be lost together with all monies paid.
Cancellations must be emailed to the company (text messages will not be accepted) and are subject to the following:
43 days or more notice = loss of deposit only.
42 days or less notice = loss of full payment.
CANCELLATION BY THE COMPANY
If the booking is cancelled by the company, for whatever reason, the hirer will be informed immediately and an alternative vehicle may be suggested. If the alternative vehicle is not acceptable, all monies, including the deposit, will be refunded from the company to the hirer so that they can seek an alternative.
SEAT BELTS AND CHILD CAR SEATS
The company do not allow child seats or booster seats to be fitted on the very expensive luxury leather seats. This is because they have heated and cooled filaments and massage facilities just under the leather and the seat bases can damage the filaments. For this purpose, the company only allow children, 3+ years to sit on the back seat and use an adult seat belt. The company is permitted, by law, to do this as the chauffeur operates under a private hire licence which is exempt from having to use child and booster seats. At least one adult (18+) is to accompany any children travelling in the vehicle.
MODIFIED OR CHANGE OF VEHICLE
The hirer accepts that the company retain the right to upgrade and/or change vehicle to a newer model. The hirer will be notified immediately of any changes to their booked car and booking will be transferred without any increase in price. Should the exterior colour not be suitable, the hirer reserves their right to cancel the booking and receive a full refund of all monies already paid.
ON-THE-DAY BOOKING AMENDMENTS
Any changes to the original booking that result in additional time and mileage are not usually permitted. However, the chauffeur may use his discretion whether the changes can be accepted and will inform the hirer of the additional charges.
Additional charges will be charged at £25 per 30 minutes and are payable by cash directly to the chauffeur on the day.
The chauffeur will take the best route he thinks to get the hirer to their destination on time. The company is not liable for any loss, inconvenience or liabilities due to delays caused by traffic jams, road works, road closures, diversions, or collisions caused by other parties, and extreme weather conditions.
ON THE DAY BREAKDOWNS
The company and chauffeur maintain the vehicle to a very high standard and part of the licence held by the chauffeur, the vehicle has to comply with two inspections (MOTs) per year. In the very unlikely event that the booked vehicle should unexpectedly breakdown, be involved in an accident or any other unforeseen circumstances on the day, the chauffeur or the company will immediately notify the hirer of the situation and try to source another vehicle. Should a replacement vehicle not be available, a full refund will be issued to the hirer.
PROPERTY & LUGGAGE
All property, luggage and personal belongings are carried at the owner's risk. The company accepts no responsibility for loss, damage or theft to any luggage, property or personal belongings. The hirer will be responsible for retrieving any property.
FOOD & DRINK
No food or drink is to be consumed in the vehicles, unless otherwise agreed by the chauffeur. The chauffeur may request that the hirer consumes drinks, such as Champagne, outside the vehicle.
DAMAGE & CLEANING OF VEHICLE
Any damage and/or breakages to the vehicle by the hirer, guests or suppliers, the company will seek repair charges directly from the hirer. Additional charges will be incurred for any amount of time that the vehicle is “off the road” whilst getting repaired. Should the car be spoiled through food, drink or illness, an additional £100 valeting fee will be charged to the hirer's account or debited from the hirer's credit/debit card. Should any passenger feel unwell whilst in the car, they should inform the chauffeur immediately so that he can stop at a safe place.
Smoking, vaping and drugs are strictly prohibited in the vehicles.
CONDUCT OF PASSENGERS
The company and its chauffeur reserve the right to ask any passengers to leave the vehicle that they deem to be behaving in an abusive or destructive manner towards the chauffeur or vehicle. Passengers are requested not to distract, interfere, encourage or harass the chauffeur into breaking the law or any of these conditions. Should the booking be terminated due to passengers not adhering to the terms and conditions of hire, no refund should be sought.
It is the responsibility of the hirer and their guests to avoid areas of the vehicle that naturally produce dirt or grease, such as tires, exhaust pipes, hinges etc. The company will not be held liable for soiled or damaged clothing.
The company may take photographs for their own promotional use on their website, social media platforms and any other marketing mediums. Consent will be sought from the hirer on all photographs used. All photographs will remain the copyright of the company but will happily share with the hirer.
In the unlikely event that a complaint be deemed necessary, the hirer should do so in writing, either email or letter, direct to the company as soon as possible stating exactly the problems encountered. The company aims to respond to any complaints within 48 hours of receiving it (not including weekends and bank holidays). The company will not accept complaints on any social media platforms and kindly request that the hirer goes through the proper procedure so that the company can deal with any issues properly.
If you require further information, please contact the company either in writing to: Ashford Chauffeurs, 10 Deyley Way, Singleton, Ashford, Kent, TN23 5HX, or email firstname.lastname@example.org.
CHANGES TO OUR TERMS & CONDITIONS
The company reserve the right to update, change or replace any part of these T&Cs by posting updates and changes to our website. Please check back periodically for any changes that might occur.
Updated January 2020