Wedding Car Hire
FREQUENTLY ASKED QUESTIONS
You will find the most frequently asked questions with their answers below.
If you have a question, please look below and if you still can't find the answer, please feel free to pop us an email to email@example.com and we will do our very best to answer them.
Can I view the cars?
We are very happy to arrange a private appointment for cars to be viewed. However, please note that cars resides at the chauffeur's private address and as such, you agree and confirm that Ashford Chauffeurs or chauffeur will not be held liable for any damage, accident or other experience to you or any member of your party. When attending a pre-arranged viewing appointment, you and any member of your party do so, entirely at their own risk.
Where are you based?
Our office is based in Ashford, Kent.
What areas do you cover?
We mainly cover Kent and London. We also cover the whole South East, including Surrey and Sussex.
How much deposit do I need to pay to book a wedding car?
A non-refundable £85 deposit per wedding car is required to reserve each individual car. Once funds have cleared, we will send a confirmation of your booking and remove the availability of the car for the booked day.
Can I provisionally book a wedding car?
Yes, you can. We will provisionally hold the car for up to 3 days for you to confirm and pay the deposit. Should we not receive your deposit within this time frame, the car will be released for others to book.
How do I pay the deposit?
Once you've decided to go ahead and book your wedding car with us, we will arrange for an invoice to be emailed to you. You will have up to 3 days to confirm and pay the deposit by bank transfer (details will be on the invoice) or credit/debit card – we will send a link for you to pay.
When and how do I pay the balance?
The remaining balance is due to be paid no less than 42 days (6 weeks) prior to the hire date. You will receive a reminder invoice to pay the balance which you can pay by bank transfer or credit/debit card.
Do you book the vehicle out for more than one wedding on the same day?
No we don’t. The vehicle is booked to just one wedding per day.
Can I have coloured ribbons and bows on the car?
Yes you can. We offer complimentary white ribbon and bows as standard but if you want a different colour, please let us know at the time of booking and we'll do our very best colour match.
Will our chauffeur be wearing a uniform?
No he won't. However, your chauffeur will be smartly dressed for the occasion in a smart suit.
Do you allow smoking in the wedding car?
No, we don't. We operate a strict no smoking, vaping or drugs policy in our wedding car.
Do you provide a honeymoon service to the airport/docks?
Yes we do. Our chauffeurs have private hire licences which enables us to provide this service. Get in touch with us and we can give you a quote.
Do you provide an evening car service at the end of the night?
Yes we do. Please get in touch so we can give you a quote.
Please note that for safety reasons, cars will not be dressed with ribbons and bows during night hours.
Do you provide an umbrella if it rains?
Yes, we do. We ensure that our wedding cars carry a large umbrella, just in case.
Do you offer Champagne with any packages?
No, we do not offer any Champagne or alcoholic drinks with any of our wedding car bookings. We do not hold the appropriate alcohol licence and any company that offers Champagne or alcoholic drinks need to have an alcohol licence and is breaking the law if they don't.
Should you wish to provide your own bottle of bubbly, we have a gorgeous stainless steel Champagne ice bucket that you can borrow. We will also provide ice and 2 flutes if you wish – please request this at the time of booking.
Is it ok for the bride to be traditionally ‘late’ for the ceremony?
Probably not and there are various reasons for this, the main one being it puts the wedding timings out of line and you could run the risk of having a hurried and muddled wedding.
A church ceremony, the vicar will have other weddings to conduct that day.
For civil ceremonies, you will have to arrive at the venue earlier, as you will need to meet with the registrar to go over some formalities before the ceremony can take place.
We may need the car for longer, is this possible?
On very rare occasions, it may be necessary for the chauffeur and wedding car to remain at the venue longer that originally planned. This is normally not a problem, but may incur additional costs.
The additional cost will be based on an hourly rate and is subject to the availability of the chauffeur and all additional monies should be paid, in cash, direct to them.
Please be advised that these additional costs will be considerably higher on the day, so please ensure that you book and pay for sufficient time to cover your requirements.
What happens if the wedding car breaks down before the wedding day?
We hope that this situation doesn’t arise, but even with the greatest of care, cars can sometimes break down at the most inconvenient of times. If the vehicle develops a problem which cannot be rectified for your wedding day, we will notify you of the situation immediately and source a replacement for you.
If the offered replacement car is not suitable for your wedding, we will cancel your booking and issue you with a full refund so that you can source a suitable wedding car yourself.
Can you provide a standby back-up car?
Unfortunately, we are not able to provide a back-up wedding car.
We do advise that you should have a back-up plan just in case anything goes wrong and the chauffeur is unable to source a car.
We recommend that you have a family member or friend with a car, who is able to jump in, should it be necessary.
If we need to make a complaint, what should we do?
We really hope that the service we provide is a great experience for you. However, in the unlikely event that a complaint be deemed necessary, you should do so in writing, either email or letter, directly to us as soon as possible stating exactly the problems encountered.
We aim to respond to any complaints within 48 hours of receiving it (not including weekends and bank holidays).
We will not accept complaints on any social media platforms and kindly request that you go through the proper procedure so that we can deal with any issues properly.
Email firstname.lastname@example.org, or post to our business address: Ashford Chauffeurs, 10 Deyley Way, Singleton, Ashford, Kent, TN23 5HX.